Refund Policy

Aqiv sells credits, and credits are consumed when you use them. This page says when we refund and how to ask. It is part of our Terms of Service.

1. Credits are used up when you generate

Every action shows its price in credits before you confirm it. Once a generation has run and you have received the result, those credits are spent and are not refunded, even if you decide not to use the output.

2. First week: one refund of unused credits

• If you start a paid plan and change your mind within 7 days of the first payment, we refund the unused part of that payment once.
• The refund is in proportion to the credits you have not used. For example, if you used a quarter of your monthly credits, we refund three quarters of the price.
• This applies once per account, to the first payment only. Renewals are not refundable, but you can cancel at any time and keep access until the period ends.

3. Failed generations refund themselves

If a generation fails on our side (an error, a timeout, or a result that does not pass our own checks), the credits it cost are returned to your balance automatically. You do not need to ask. If you think a refund is missing, email us with the time of the attempt and we will check the log.

4. Top-ups

A top-up (100 credits for $10) can be refunded only while none of its credits have been used. Once any of them are spent, the top-up is non-refundable.

5. What is not refunded

• Credits spent on generations that completed.
• Monthly credits that expired unused at renewal (they do not roll over).
• Renewal payments after the first week.
• Accounts closed for breaking the Terms of Service.

Results you get with the prompts (sales, views, approvals) are never a reason for a refund; prompts are suggestions and we do not guarantee outcomes.

6. How to ask

1. Email hello@example.com from the address on your account.
2. Put "Refund" in the subject and tell us which payment it is about (date and amount is enough).
3. We reply within two business days. Approved refunds go back to the original payment method through Stripe, usually within 5 to 10 business days.

7. Your legal rights

If the consumer law where you live gives you more than this policy does, that law applies. Operated by Aqiv.